Refund Policy

1. Refund Eligibility

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We offer refunds for orders that meet the following criteria:

• Orders cancelled within 24 hours of placement
• Defective or damaged products upon delivery
• Significant errors in the final product

2. Refund Process

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1. Contact our customer service team
2. Provide order number and reason for refund
3. Return any physical products if applicable
4. Receive confirmation and processing timeline

3. Processing Time

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Refunds are typically processed within 5-10 business days after approval.

4. Non-Refundable Items

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• Custom orders that have entered production
• Digital downloads and proofs
• Orders cancelled after 24 hours

5. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: refunds@embrance.com
Phone: (555) 123-4567